FAQ

BESPOKE PROCESS

How long does the bespoke process take?

All of our jewelry is handcrafted and made to order. The lead time depends on the complexity, the speed of decision-making, and the rarity of the desired gemstones. Typically, our pieces take about 3 to 6 weeks from purchase to delivery.

If you have an urgent timeline in mind or any questions about the process, please don’t hesitate to contact us at .

FINE MATERIALS & PRODUCTION

What does ’18 Carat Gold’ mean?

Carat is the measurement used to determine the purity of precious metals like gold. The description ’18-carat’, shortened to ‘18 ct.’ guarantees exceptional purity.

At Emma Sabbe, we exclusively work with 18 ct. gold.

All of our 18 ct. gold designs -unless the stamp damages the jewel- contain the official stamp with 750 in the center. It indicates that 75% fine gold has been used in combination with other alloys like copper and silver.

All of Emma Sabbe’s 18 ct. gold jewelry pieces come with a certification card.

What are the 4 Cs?

Today, the 4Cs of diamond quality—color, clarity, cut, and carat weight—serve as the universal standard for evaluating the value of any diamond. The establishment of the Diamond 4Cs represents two key advancements: the ability to communicate diamond quality using a globally recognized system, and the guarantee that buyers are well-informed about the quality of the diamond they are purchasing.

Are your diamonds certified?

Every Emma Sabbe pieces comes with an Emma Sabbe certification card.

All of our natural diamond stones of 0.5 carats and above are GIA, IGI or HRD certified. The certificate comes with the purchase of your piece of jewelry.

Where is Emma Sabbe’s Jewelry made?

Emma Sabbe’s Jewelry is made in the family-owned Beheyt Atelier in Kortrijk, Belgium. Since 200 years, this family business has built a legacy of excellence, infusing tradition with innovation.

Where do you source your stones?

We source our diamonds and our colored gemstones from local, established suppliers who possess a multi-generational dedication to their craft and who work according to our principles of quality and ethical business practices.

CLEANING & CHECK-UP

Only pieces bought at Emma Sabbe can be cleaned & checked.

How often do I clean my jewelry piece at home?

We advise cleaning your jewelry at home every 2 weeks.

What is the best way to care for my piece of jewelry?

Soak your piece of jewelry in a mixture of lukewarm water and dish soap for 20 – 40 minutes.

Use a soft toothbrush to gently scrub away any dirt.

Afterwards, you can rinse your piece under running warm water.

We also recommend using a small in-home ultrasonic cleaner.

Are there any activities that I should avoid while wearing my piece of jewelry?

Our pieces are created for daily wear, yet we advise removing your ring/bracelet during workouts, household chores, or any other intense activity to prevent scratching or damaging your jewelry.

REPAIR & WARRANTY

What is the Warranty Policy on my jewelry?

We stand by the quality and craftsmanship of our jewelry.

Emma Sabbe provides a lifetime warranty against manufacturing defects on all jewelry pieces. This warranty covers quality issues that arise only from a manufacturing defect.

Please note that this warranty does not cover issues resulting from general wear and tear, misuse, and negligence, including but not limited to: scratches, discoloration due to any chemical exposure, warped metal, dents, misshapen bands, lost stones, or cracked stones.

Additionally, lost or stolen pieces are also not covered by this warranty. Any repair or service performed by a jeweler other than Emma Sabbe will void the warranty.

What are your showroom hours of operation?

We are open by appointment only.

We invite you to make an appointment through the website.